Free delivery on orders over ৳2,000 in Dhaka  ·  Cash on Delivery available

Return & Refund Policy

We want you to love what you ordered. If something isn't right, here's how returns work.

Return window

You can return items within 7 days of delivery. Products must be unopened, unused and in their original packaging.

Damaged or incorrect orders

If your item arrives damaged, defective or is not what you ordered, contact us within 48 hours of delivery with photos of the product and packaging. We'll replace it or issue a full refund.

How to start a return

  • Contact us on WhatsApp or email with your order ID
  • Share a photo and reason for the return
  • We'll arrange a pickup or give you a return address
  • Once received and checked, refunds are processed within 2–3 days

Refunds

Refunds are issued to your original payment method. For Cash on Delivery orders, refunds are handled by our support team after the return is approved. Shipping fees are non-refundable unless the return is due to our error.